At Rochard, we want you to love every product you purchase from us. If for any reason you’re not satisfied, we offer a straightforward, no-stress return and exchange policy.

Return & Exchange Window: 14 Days

You have 14 calendar days from the date of delivery to initiate a return or exchange. We believe in keeping things simple — no complicated forms, no intrusive questions.

Return Eligibility

To qualify for a return or exchange, please ensure the following:

• The product must be returned within 14 days of delivery.
• It should be in its original condition: unused (at least 90%), undamaged, and with all original packaging, tags, accessories, or promotional items included.
• A valid proof of purchase (order number or receipt) must be provided.

If a product is used more than 10%, damaged, or returned beyond 14 days, it may not qualify for a full refund or exchange.

Easy Exchange Process

• Contact our support team at [support@rochard.com] or through our Returns Portal.
• Choose your preferred exchange option.
• We’ll guide you through the process and make it quick and seamless.

Refunds

Once we receive and inspect your return, we’ll send you a confirmation email. Approved refunds will be:

• Credited back to your original payment method (Easypaisa or JazzCash, etc.) within 5–10 business days.
• In case of Cash on Delivery (COD) orders, refunds will be issued as store credit or via bank transfer (based on your preference).

Shipping charges (if applicable) are non-refundable unless the return is due to an error on our part.

Return Shipping

• If the product is defective, damaged, or incorrect, we will cover all return shipping costs.
• For standard returns or exchanges (e.g., change of mind), return shipping is the customer’s responsibility.

We recommend using a trackable shipping service for your return to ensure safe delivery.